Frequently asked questions

Grooming Questions

Can you groom my large dog breed?


Yes, we have facilities to cater for large and giant breeds




How much is it to groom my dog?


This will depend on the breed and size of the dog as well as the condition of the coat. Please call 01928 714211 for a quote




Are the groomers qualified?


Yes, both groomers have the relevant qualifications required. Their certificates can be found in the cafe foyer





Boarding and Day Care Questions

Does my dog have to be neutered/spayed?


For day care, the males have to be castrated and bitches cannot attend when in season. For boarding, neither have to be spayed or neutered




Does my dog have to be social with others?


In day care dogs have to be fully social with others, however for boarding this is not essential




My dog is boarding, what do I need to bring?


You need to bring enough food with you to accommodate the dog’s stay, make sure your dog has a collar and tag on, and bring your vaccination card for us to see (All vaccinations must be done 2 weeks before attending, we must see your vaccination card again if it expired since we last saw them) - anything else is optional. We provide bowls and bedding etc




Will my dogs be supervised while in day care?


Yes, due to licensing laws our dogs are permanently supervised by our team members




Can my dog board while on medication?


Yes, this is all covered in our terms and conditions




My dogs on a raw diet, is this ok for boarding?


Yes, we have fridges and freezers to accommodate this




Will my dog be stuck in a kennel all day?


With our kenneling, your dog will have access to a minimum of 2 lots of exercise per day. This can either be in the form off-lead play in one of our large secure fields or walks with a staff member (you are given the choice)




I have more than one dog, can they go in the same kennel?


Yes, if you are happy for your dogs to share they can be placed in the same kennel for a discounted price – otherwise they can also be boarded separately. Maximum 2 dogs per kennel, however we have one dividing wall kennel which can accommodate up to 4




Are your kennels heated?


Yes, each kennel has its own individual heater which can be turned on or off depending on the weather




How old does my dog have to be to go into Day Care?


Your dog must be over 6 months old to be able to go in to play in Day Care with other dogs




Does my dog need to be vaccinated?


Your dog must have its annual booster up to date before it comes to stay with us. We must see proof of vaccinations. Your dog does not need to have Kennel Cough, it's optional. If you do choose to give your dog the Kennel Cough vaccine, it must be done more than 2 weeks before their stay with us as it is a live vaccine and could infect others during those 2 weeks. We will not accept your dog if it has had the kennel cough vaccine within those 2 weeks.





Other Questions

What are your opening hours?


Monday to Friday – 7.30am to 6.30pm Saturday to Sunday – 8.00am to 5.30pm




Do you have to book for the field hire?


Yes, we have an online booking system on our 'Field Hire' page. If you are stuck, need to book more than an hours hire, or want to discuss anything about the Field hire, you can call 01928 714211 or ask in person. Payment is made when you arrive.




Can I view your kennels?


Yes, but you must make an appointment with us so that we can make sure one of our staff is available to take you around and that all the dogs are safely put away.





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VAT Number: 300597425 

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License holder: Mr M J Pusey

License Number: 18/AB/126

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