BOARDING FAQ

 

WHAT DO I NEED TO BRING FOR MY DOG FOR BOARDING?

  1. Vaccination Card (Fully up to date showing most recent injections)

  2. Food

  3. Ensure your dog is wearing a collar and ID tag

  4. Your completed 'Boarding Check In Sheet'. Don't worry, if you don't have it you can fill this in at reception.

HOW CAN I CHECK ON MY PET DURING THEIR STAY?

Feel free to give us a call on 01928 714211 or send us a message on our Facebook page if you would like a picture.

MY PET IS ON MEDICATION. CAN THEIR NEEDS BE ACCOMMODATED?

Our staff are fully trained on giving medication and we record all medication given to dogs which is checked daily by the manager. Please note we can only provide medication to your dog during certain hours. Contact us for more information.

WHAT WILL MY DOG DO ALL DAY?

We love our dogs to be outside as much as possible. They will have their own mini secure field to run around in, or walks, and we will keep rotating them between the field and their kennel throughout the day. Also stopping for hugs and play time in-between!

CAN MY DOG STAY IF...?

We have boarded many different types of personalities over the years: nervous, escape artist, old, injured, medicated, hyper - you name it, we've had it! If you are concerned about a particular trait your dog has, please get in touch with us. We ask those with 'aggressive' dogs to please contact us before booking.

MY DOG IS ON A RAW DIET, IS THAT OK?

Yes, absolutely. We have numerous fridges and freezers to accommodate dogs on a raw diet. If you don't want to bring the raw with you, we sell it here in our shop and we can simply add this to your bill at the end of the stay.

MY DOG HAS NEVER STAYED IN KENNELS BEFORE BEFORE, WILL THEY BE OK?

We highly recommend booking a trial night before your dog's actual stay. That way, they can get used to us and the smell and sights here. If we find your dog is not happy or settling, we will then call you to come and collect the dog straight away. If all is well, we can all be comforted knowing the dog will be fine for their real stay with us.

FIELD HIRE FAQ

 

WHAT'S THE DIFFERENCE BETWEEN FIELDS 1 AND 2?

Field 1 is longer but thinner, and Field 2 is shorter but wider. However they both generally equal the same amount of square footage.

IS THERE DISABLED ACCESS?

In order to get to the fields, you have to cross a grass field which takes just under 1 minute to walk over. If we have had good weather and the grass is solid, we allow disabled users to drive across (weather dependant). 

HOW TALL IS THE FENCING?

Fields 1 and 2 have 6ft secure fencing all the way round. The Fun Activity Field also has 6ft fencing except for the gate which is 4ft.

CAN I JUST GO STRAIGHT UP TO THE FIELD?

Please come into reception to pay and we will show you where to go.

IS IT PRIVATE OR WILL THERE BE OTHERS ON THE FIELD?

Yes, the field is private for your use only. Only you and your dogs will be in there during your time slot.

MY DOG IS VERY DOG-REACTIVE, WILL IT BE SUITABLE?

We have put solid fencing between the fields so dogs can't see each other which helps in most cases. You're welcome to come and view the fields if you are unsure.

HOW MANY DOGS CAN WE TAKE ONTO THE FIELD?

As a general rule, if you are intending to bring more than 10 dogs, please get in touch with us directly. The Fun Activity Field is a maximum of 3 dogs as it is a smaller field.

WHY DO DOGS HAVE TO BE OVER 18 MONTHS TO USE THE FUN ACTIVITY FIELD?

Young dogs that are still growing are delicate! Puppies have open growth plates that don't tend to be replaced by solid bone until they are 12-18 months old. Though our equipment is low, we would not want any injury to occur to a young dog.

GROOMING FAQ

CAN YOU GROOM ANY SIZE BREED?

Yes, our salon is equppied to handle both the smallest and biggest dogs; any breed is welcome!

DO YOU OFFER HAND-STRIPPING?

Yes, one of our groomers offers hand-stripping services.

ARE YOU QUALIFIED GROOMERS?

Yes, all groomers here are both qualified and experienced.

CAN I COME INTO THE SALON WITH MY DOG?

We find dogs settle much better once their owner has left! Also, for safety and insurance reasons, we don't let customers into our salon.

DO I HAVE TO STAY WHILE MY DOG IS BEING GROOMED?

Our groomers will send you a text/give you a call once your dog is ready to be collected - so you can go home, or go shopping; whatever you prefer! Alternatively, we have seating available in our shop if you'd prefer to wait.

WHAT STYLE CAN MY DOG HAVE?

Once you arrive and have filled out your client card, we will discuss what kind of look you're after and advise what's best given your dog's current coat condition. We're full of advice so just ask if you're stuck!

MY DOG IS DOG-AGGRESSIVE, CAN THEY STILL COME?

Yes, absolutely. Our salon is small and personal, with a very limited amount of dogs in there at any one time. Sometimes they will be the only dog in the room. Please inform us upon booking if your dog doesn't like other pooches.

WHAT'S YOUR AVAILABILITY LIKE?

We have a really great client-base and so we recommend booking at least a month before your dog is due for a groom as we can get really busy.